客戶遲遲不付款！怎么委婉而有效的催款?（附郵件模板）

針對不同的情況時，應(yīng)采取不同的催款策略。催款可分幾種情況：

1.做了PI后客戶遲遲不回復(fù)

追問①：

Dear XX,

Could you check and confirm Plxx please?

分析：首次追問不能急躁，要簡短。

追問②：

Dear XX,

Could you say something?If you want to cancell the order,pleade let me know

分析：多次之后，可以以退為進。

2.客戶確認(rèn)PI后，給了具體付款時間，但是推遲了好幾次

Dear XX,

As you mentioned you will arrange payment on xx,but fews days past we havn'recieve bank slip,

Could you please send?

If you didn't arrange payment,could you please do it?Because you have good credit in my mind,i arange raw materials for your order,once you arange payment we can produce it immediatly to shorter the production time,

Need your support

分析：先裝傻，以為客戶付了，但是忘記發(fā)水單了。其實是給客戶立信譽很好的人設(shè)，提出當(dāng)他確認(rèn)了PI時，就有幫他安排物料，以便于收到水單可以馬上排產(chǎn)，不用等齊料，客戶覺得你在為他著想。

3.做提單，中信保等延期付款的

Dear XX,

The B/L date is XX,there's very limited days to recieve your payment.It will takes few days to recieve it in our bank,could you please ask your FIn.Dept.to arrange payment ASAP,otherwise i am afraid that i will affects your credit.

In future,we can't arange production without deposit,or we need to changed the payment term to be 100%before delivery.

如果逾期沒有付款，會影響他在中信保的信譽，付款方式會從延期付款改到100%款到發(fā)貨。

4.物料角度：運輸緊張，訂艙難，運費貴

Dear XX,

Now is the peak production season.Spaces are very tight during peak season now.We need to book warehousing in advance,Once we receive your deposit,we will immediately arrange the order schedule to produce and deliver for you as soon as possible.

please arrange payment as early as possible to avoid any further delays.

5.原材料供應(yīng)角度：原材料漲價，原材料價格不穩(wěn)定

Dear XX,

Friendly reminder to pay in advance.Raw material costs continue to fluctuate.Please update the payment as soon as possible,otherwise we are worried that the price provided will soon expire.

6.表達困境去催促客戶結(jié)款

Dear XX,

Since we are now facing a shortage of funds,this is really difficult for us.Remittance as soon as possible would be greatly appreciated.After that,I will continue to provide you with high-quality products and services,and apply for you with competitive prices.

7.適合發(fā)給偶爾拖款的老客戶

Dear XX,

Hope you‘re doing well.This is just to remind you that the invoice+號碼with the total of+金額sent you on+時間.Although I’m sure you’re busy,I’d greatly appreciate it if you were to go over the invoice and payment details for the services rendered.Please contact me if you have any questions.

8.迂回催款

Dear XX,

we just got a payment this morning,which is very similar to your total amount.May l know is that yours?If so,please send me the bank receipt so that we can arrange production without any delay.