外貿(mào)接到客戶詢盤，應(yīng)該如何回復(fù)？

不管新手老手，接到詢盤，回復(fù)詢盤第一個就是打個招呼什么的，問候關(guān)心一下，Thank you for yr inquiry of our product...感謝客戶來的詢盤。

事后，可查看客戶底細(xì)，最好職業(yè)也可知道就好了，比如google上面搜索客戶公司名稱，職位，社交賬號及聯(lián)系方式。然后根據(jù)客戶詢盤提出的要求回答客戶問題，一定要回答的詳細(xì)但是不能啰嗦。

很多外貿(mào)新手都會高興過了頭，在匆忙回復(fù)郵件時缺乏一個系統(tǒng)的分析過程，導(dǎo)致郵件內(nèi)容考慮不周全，信息不清晰。

當(dāng)回復(fù)后再回頭來看，發(fā)現(xiàn)有個問題忘記回復(fù)客戶了。其實關(guān)于客戶的詢盤，無非就是有關(guān)于產(chǎn)品的話題了。通常情況下，產(chǎn)品報價都會被問到。

開價一定要高于實際想要的價格。在談判過程中，雙方都會試圖不斷的擴大自己的談判空間，報價越高意味著你的談判空間越大，也會有更多的回報。

談判是一項妥協(xié)的藝術(shù)，成功的談判是在你讓步的過程中得到你所需要的。一個較高的報價會使你在價格讓步中保持較大的回旋余地。必須是客戶接受的價格區(qū)間哦。

報價并不是一成不變的，可以根據(jù)不同的客戶或渠道采取不同的報價。能夠以較高的報價成交并不是沒有可能，每一位客戶的接受能力也是不一樣的。

在報價的前后，一定要真心努力對待整個過程，讓客戶覺得你有可信度和謙和哦。

詢盤是外貿(mào)們與買家的“第一次親密接觸”，當(dāng)然這個很有可能是由于你在信中的產(chǎn)品描述或者價格，亦或者其他措辭方面吸引到了買家，但是要想最后成交，就需要你通過優(yōu)質(zhì)的服務(wù)增強買家下單決心，用最真誠的服務(wù)贏得買家的訂單！

詢盤的回復(fù)有幾點原則，簡單概括如：

1、回復(fù)及時（給買家發(fā)送詢盤的24小時內(nèi)是黃金時間）

2、內(nèi)容專業(yè)（清晰、簡潔、完整）

3、格式規(guī)范（別忽略問候語，結(jié)束語等細(xì)節(jié)）

這里我們細(xì)節(jié)就不展開來說了，下面就收集了一些詢盤回復(fù)模板：

1.回應(yīng)買家砍價：

Dear x,

Thank you for your interests in my item.

I am sorry but we can’t offer you that low price you asked for.

We feel that the price listed is reasonable and has been carefully calculated and le**es me limited profit already.

However,we’d like to offer you some discounts on bulk purchases.

If your order is more than X pieces,we will give you a discount of xx%off.

Please let me know for any further questions.Thanks.

Sincerely,

(name)

2.客戶催促下單，但產(chǎn)品的庫存不多

Dear X,

Thank you for your inquiry.

Yes,we h**e this item in stock.How many do you want?Right now,we only h**e X lots of the X color left.Since they are very popular,the product has a high risk of selling out soon.Please place your order as soon as possible.Thank you!

Best regards,

(name)

3.客戶所要產(chǎn)品斷貨

Dear X,

We are sorry to inform you that this

item is out of stock at the moment.We will contact the factory to see when they will be**ailable again.Also,we would like to recommend to you some other items which are of the same style.We hope you like them as well.

You can click on the following link to check them out.

http://www.…

Please let me know for any further questions.Thanks.

Best Regards,

(Your name)

4.由于周末導(dǎo)致回復(fù)不夠及時，先表示歉意（因為錯過了最佳24小時回復(fù)時間所以可通過主動打折的方式贏取客戶。）

Dear X,

I am sorry for the delayed response due to the weekend.

Yes,we h**e this item in stock.And to show our apology for our delayed response,we will offer you 10%off.Please place your order before Friday to enjoy this discount.

Thank you!

Please let me know if you h**e any further questions.Thanks.

Best Regards,

(Your name)

5.提醒買家盡快付款的幾個模板

1）Dear X,

We appreciated your purchase from us.

However,we noticed you that h**en’t made the payment yet.

This is a friendly reminder to you to complete the payment transaction as soon as possible.Instant payments are very important;the earlier you pay,the sooner you will get the item.

If you h**e any problems making the payment,or if you don’t want to go through with the order,please let us know.We can help you to resolve the payment problems or cancel the order.

Thanks again!

Looking forward to hearing from you soon.

Best Regards,

(Your name)

2）Dear X,

We appreciate your order from us.You h**e chosen one of the bestselling products in our store.It’s very popular for its good quality and competitive price.Right now,we only h**e X lots of the X colors left.We would like to inform you that this product has a high risk of selling out soon.

We noticed that you hadn’t finished the payment process for the order.We’d like to offer you a 10%discount on your order,if you purchase now,to ensure that the product doesn’t sell out.We will ship your order within 24

hours once your payment is confirmed.If you need any help or h**e any questions,please let us know.

Best Regards,

(your name)

PS:We are one of the biggest suppliers on Dhgate.With more than 3 years’experience in world trade,

we are able to provide the best prices,the highest quality and the superior service.We inspect our products before shipping them out and provide a 1 year warranty for all products.We promise to give you a full refund if the products are not as described.

If you h**e any questions,please contact us;we are happy to help you.

6.關(guān)于支付，選擇escrow，提醒折扣快結(jié)束了

Hello X,

Thank you for the message.Please note that there are only 3 days left to get 10%off by making payments with Escrow(credit card,Visa,MasterCard,moneybookers or Western Union).Please make the payment as soon as possible.I will also send you an additional gift to show our appreciation.

Please let me know for any further questions.Thanks.

Best regards,

(Your name)

7.合并支付及修改價格的操作

Dear X,

If you would like to place one order for many items,

please first

click"add to cart",then“buy now”,and check your address and order details carefully

before clicking“submit”.After that,please inform me,and I will cut down the price to US$XX.You can refresh the page to continue your payment.Thank you.

If you h**e any further questions,please feel free to contact me.

Best Regards,

(Your name)

8.說明海關(guān)稅的一些情況

Dear X,

Thank you for your inquiry and I am happy to contact you.

I understand that you are worried about any possible extra cost for this item.Based on past experience,import taxes falls into two situations.

First,in most countries,it did not involve any extra expense on the buyer side for similar small or low-cost items.

Second,in some individual cases,buyers might need to pay some import taxes or customs charges even when their purchase is small.As to specific rates,please consult your local customs office.

I appreciate for your understanding!

Sincerely,

(Your name)

9.訂單超重導(dǎo)致無法使用小包免郵的回復(fù)：

Dear X,

Unfortunately,free shipping for this item is un**ailable;I am sorry for the confusion.

Free Shipping is only for packages weighing less than 2kg,which can be shipped via China Post Air Mail.However,the item you would like to purchase weighs more than 2kg.

You can either choose another express carrier,such as UPS or DHL(which will include shipping fees,but which are also much faster).You can place the orders separately,making sure each order weighs less than 2kg,to take advantage of free shipping.

If you h**e any further questions,please feel free to contact me.

Best Regards,

(Your name)

10.已發(fā)貨并告知買家

Dear X,

Thank you for shopping with us.

We h**e shipped out your order(order ID:xxx)on Feb.10th by EMS.The tracking number is xxx.It will take 5-10 workdays to reach your destination,but please check the tracking information for updated information.Thank you for your patience!

If you h**e any further questions,please feel free to contact me.

Best Regards,

(Your name)

以上的一些模板，希望能在外貿(mào)們回復(fù)客戶詢盤時幫助到大家。