lazada CEM功能介紹

CEM：未付款提醒

若客戶還未付款，現(xiàn)在[活動名]活動還剩 X 小時，挑選好商品后加上優(yōu)惠卷[免費包郵30泰銖] 沒有比這個更值了！現(xiàn)在付款，想要的東西必須到手！

Dear Customer,

We are very happy that you have placed an order with us, but if you haven't yet proceeded with payment. The re is only X hours left of Live Without Boundaries camp aign, so take the chance to get a great deal together wi th [Free Shipping Coupon 30.-] by proceeding to checkout now!! 

Thank you!

CEM：邀請客戶進(jìn)行訂單評論

你好客戶，

  根據(jù)發(fā)貨情況目前已經(jīng)發(fā)貨成功了，若無其他問題我們希望客戶您能給我們寫評并且給5顆星，鼓勵我們讓我們繼續(xù)進(jìn)步。若有其他疑問或問題也可以直接聯(lián)系我們，我們將會在最短的時間內(nèi)替您解決問題?？蛻粢部梢缘轿覀兊昝c擊追蹤，領(lǐng)取優(yōu)惠卷，下次下單時可以使用。

  謝謝您對本店的信任!

Dear Customer:

  We noticed the package has been delivered successfully!Could you please go to your "Account" → "To Review" t o give us a 5 star good comment if you are satisfied wit h our service and goods? If you have any problem, plea se be free to contact us in time, We will try our best to solve it ASAP!

  And you can go to our store page → follow our store an d grab Followers Only Voucher!

Thank you so much for your support!

CEM：購物車提醒

 絕對不能錯過！

[活動名] 我們的店鋪有特別的優(yōu)惠給客戶您，下單滿xxx泰銖享受xx泰銖優(yōu)惠卷。若客戶您已經(jīng)把商品加進(jìn)購物車，可點擊領(lǐng)取優(yōu)惠卷并且付款！

Dear Customer,

[campaign name] , We have a very good deal waiting for you.Already added to cart ,Get Free Voucher 50.- (Min spend 399.-) don't forget to collect voucher and check out now!!

CEM：粉絲喚醒

選購店鋪最受歡迎的商品，折扣高達(dá) 90% 再加上優(yōu)惠卷再折扣50泰銖 ，把商品加進(jìn)購物車并在xx日xx 月之前完成付款！這么好的優(yōu)惠錯過了會很傷心哦！

Purchase XXX’s most popular products with a discount of up to 90% plus coupons and a 50 baht discount, add the products to the shopping cart and complete the payment before xx days and xx months! It would be very sad to miss such a good offer!

差好評的處理技巧

客服應(yīng)當(dāng)在評論界面針對不同級別的評論進(jìn)行不同的處理

① 差評：差評客服可以點擊”Chat Now”(現(xiàn)在聊天)直接進(jìn)入到該訂單客戶的聊天室，詢問客戶差評原因，針對性的就差評給予解決方案，然后讓客戶重新編輯評論和定級。

②  好評：好評客服可以點擊“Reply”(回復(fù))，直接在該評論中回復(fù)賣方留言，可以是感謝的話也可以就商品做出更好的售賣保證等。