如何將Twitter消息導(dǎo)入到SAP CRM和Cloud for Customer去

CRM:Twitter(also Facebook)is official integrated into CRM 7.0 EHP3

https://blogs.sap.com/2013/11/08/twitteralso-facebook-is-official-integrated-into-crm-70-ehp3/

C4C:

新建一個(gè)social media channel:

從drop down list里選擇“Twitter"，維護(hù)twitter application的consumer key和consumer Secret:

然后創(chuàng)建一個(gè)批量從twitter website導(dǎo)數(shù)據(jù)的background job:

該job會將Twitter website里consumer key指向的twitter account發(fā)布的所有twitter抓到C4C來自動(dòng)生成service request: